Terms & Conditions
Plastic and Glass Empire’s (PGE) terms and conditions are deemed to be accepted by site visitors and customers at our store. Customers or site visitors are requested to understand that decisions relating to matters covered herein will be applied accordingly whether or not there is agreement with these T&Cs.
We could from time to time revise these T&Cs and therefore should this be of interest or possibly impact you, we recommend that you visit these occasionally.
The content either through text or images presented on the Website is made available solely for general information purposes and may be different on the shelves at the store. We do not warrant the accuracy or completeness of this content.
We do update the Website occasionally, however content is not guaranteed to be complete or up to date. We publish such material under no obligation except for information purposes only. We reserve the right to alter any content at any stage with or without notice.
We have made every effort to display the Products on the Website as accurately as possible, including
the images that represent a visual depiction of the Product, features and descriptions that pertain to the Product.
The actual products on the shelf may be subject to variations in appearance, as product packaging may differ over time. It remains the responsibility of the customer to ensure that the product bought is correct. The Product description and/or model number will always overrule any related images when resolving a dispute about a product.
As the actual colours you see will depend on your computer’s monitor, PGE cannot guarantee that your monitor’s display of any colour will be accurate.
Regarding our website, we will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programmes, data or other proprietary material due to your use of the website or any services or items obtained through the Website or to your downloading of any material posted on it. The Website, its content and any services or items obtained through the Website are provided on an “as is” and “as available” basis, without any warranties of any kind, either express or implied. Neither PGE nor any person associated with PGE makes any warranty or representation with respect to the completeness, security, reliability, quality, accuracy or availability of the Website.
PGE hereby disclaims all warranties of any kind, either expressed or implied, statutory or otherwise, including but not limited to any warranties of merchantability, non-infringement and fitness for particular purpose.
The foregoing does not affect any warranties which cannot be excluded or limited under applicable law. Any defective parts are returned to the store at the Purchaser’s expense. PGE’s guarantee shall be limited to the guarantee, if any, which we may have received from the supplier of products and therefore the liability in terms of such guarantee shall be no greater than the suppliers liability.
PGE shall be under no liability, whether in contract, delict or otherwise in respect of defects in goods sold, or for any injury, damage or loss resulting from such defect.
PGE cannot guarantee availability of stock but will endeavour to source stock where possible.
The prices include Value-Added Tax. Special promotions may be subject to certain conditions, including stock availability and limited-offer stipulations.
Collection of Cookies
By using this site, you agree to PGE’s Cookies usage. A cookie is a piece of information that is deposited on your computer’s hard drive by your web browser when you use PGE’s computer server. The cookies enable us to recognise you and give us information about your previous visits. Most browsers accept cookies automatically, but usually you can alter your settings to prevent automatic acceptance. If you choose not to accept cookies, this may disable some of the features of PGE’s Website. The information collected is anonymous and not personally identifiable. It does not contain your name, address, telephone number or email address.
Own Courier Collection
Upon booking your courier to collect order(s) please advise us of the Courier Company Name with the Copy of the On-Line Waybill booking.
Orders will NOT be released to Couriers Companies arriving without:
- Payment reflecting correctly in our account.
- Couriers are to supply a copy of the Completed waybill (not a blank waybill for us to complete)
Collection from 1 Amanzi street, Riverside Industrial, Nelspruit.
Return and Refund Policy
We offer refund and/or exchange within the first 7 days of your purchase, if 7 days have passed since your purchase, you will not be entitled a refund and/or exchange of any kind unless by prior arrangement.
The following conditions need to be met:
- Product(s) is/are unused, undamaged, in the same condition received
- Receipt to be accompanied with the returned item(s)
All bulk buying returns will attract a 10% surcharge to cater for banking and administration costs.
- All quotations are done from Monday to Friday from 9.00am to 17.00pm
- Quotations are done for as reasonable amount of products (less than 20)
- We are not providing quotes online for tenders, these requests need to come to the store where an assistant will take you through to the products you require where you can photograph and/or write down the price. Should a formal quote be requested, we will charge a fee of R300.00 which is refundable upon the purchase of any of the products quoted.
Written quotations will be held valid for a maximum of 7 (seven) days unless unless otherwise stipulated by PGE.
We require the following documentation to process a Bulk or Tender Quotation:
Certified copy of One Director’s ID or passport
Proof of South African address
Copy of Registration document (CIPC) of the business making the purchase
Copy of the vat registration number linked to the above business
An EFT payment of R300.00 into our bank account
Please note that we do not complete any forms for this process or provide any information about our business, suppliers, or products.
As many tenders provide specifications about the products (colours, sizes, dimensions, etc.), you are required to come to the store, select the products required and have these brought to a shop assistant so that the product codes are taken multiplied by the quantity to quote on. This will then be sent to our office where a quotation will be generated and submitted within 48 hours excluding weekends or holidays.